Terms & Conditions.


Terms and Conditions for 3D Print Copenhagen

1. General

These terms apply to consumers at trade at www.3dprintcph.com.

2. Delivery of orders

Submitting orders through our website is not a legally binding agreement. 3D Print CPH therefore has the opportunity to cancel your order due to printing errors, technical problems, delivery failures and similar situations. Binding order confirmation / invoice will be sent to you once we have shipped the goods that you have ordered.3. Cancellation of order

If you have not received a binding order confirmation / invoice from 3D Print CPH, and your order has not yet been executed by 3D Print CPH, you can cancel your order by contacting us.If the goods are packed / shipped by 3D Print CPH, you still have the opportunity to undo the purchase. See point 7.

4. Prices
Unless otherwise stated, all prices quoted are in Danish kroner and include 25% VAT.

Prices quoted apply only to orders for delivery in Denmark, not including Greenland and the Faroe Islands.

Reservations are made for tax changes, price and proof errors etc.

5. Payment
Payment for ordered goods can be made online through PayPal using Dankort, Visa card, Mastercard. The card information is transmitted encrypted between customer and 3D Print CPH. However, personal information (name, address, etc.) is not encrypted. The payment will not be drawn on the card until the goods have been shipped.

6. Shipping and delivery
3D Print CPH strives to ship the goods you have ordered within 2-5 business days (on items shipped usually by www.gls.dk) after we have received your order, unless otherwise agreed in the purchase process. The freight costs will depends on the number of goods, their weight, where the goods are to be delivered etc. You can always see the total delivery costs when you order goods at 3DPrintCPH. If you have ordered more than one product, your order may be split into several deliveries with delivery on different days or in reverse where we will combine multiple orders into one to save you money on shipping.

Unless otherwise agreed, you will be entitled to cancel the purchase if you have not received the ordered items within 14 days after you have placed your order.

3D Print CPH delivers throughout Denmark, but not Greenland and the Faroe Islands. Delivery outside Denmark can be arranged against the previous agreement.

In case of particularly difficult access conditions at or at the delivery address, we reserve the right to cancel a delivery.

7. Right of withdrawal

You can undo the agreement reached within 14 days without any reason. The cancellation period expires 14 days after the day you received your goods.

If you exercise your right of withdrawal, we will refund any payments we received from you, including delivery costs (excluding additional costs due to your own choice of delivery form other than the cheapest form of standard delivery that we offer or special postage delivery costs abroad including Greenland and the Faroe Islands). We may withhold the refund until we have returned the goods, or you have provided proof of having returned the goods, whichever is earlier.

If you have already received the goods, you must send them back to 3D Print CPH without undue delay and no later than 14 days from the date you have informed us that you will exercise your right of cancellation. The deadline is met if you return the goods before the expiry of the 14 days. It is important that the shipping is provided with postage, which you have to pay for yourself. You are liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature of the goods, their characteristics and the manner in which they operate.

It is a prerequisite that the goods are returned in original packaging.

You can undo your purchase / return an item by:

– Reject the receipt of the item / do not redeem a shipment
-Return the item to one of our stores

Information about our storage locations can be obtained by contacting us via e-mail.

You must bear the cost of returning the goods yourself.

8. Warranty
The law on deficiencies may apply. If you, as consumers, have bought goods, you have 24 months’ warranty on all goods as a private individual and 12 months as a company in accordance with the rules of the Buying Act. However, for products with a limited lifetime, your warranty is limited to the shelf life that is customary for the product concerned.

If you discover an error or defect in a purchased item, you as a consumer must as soon as possible and within a reasonable time contact 3D Print CPH and explain where the error or defect exists.

3D Print CPH does not guarantee third party warranties.

Complaints can be made by contacting us by email. If the item suffers from a defect or defect, 3D Print CPH will attempt to repair the product or alternatively make a replacement if it does not entail disproportionate costs for 3D Print CPH.

If we fail to reach agreement, you may file a complaint with the Consumer Complaint